Marketing Service Management

Making marketing teams more efficient

easysm provides a suite of comprehensive and integrated tools that empower your marketing service management to help manage the delivery of campaign communications, customer support solutions, service delivery and live events.

Empower your sales & marketing with integrated, scalable and automated systems.

Increase the quality and performance of your campaigns with our impressive software integration capabilities. From custom solutions to customized integrating, we interface with all the main applications out there.

Effectively qualify leads and keep the pipeline full. The easier way to identify sales ready opportunities.

easysm provides an automated, web-based contact management tool that perfectly fits the needs of small to mid-size companies. With only a few clicks you can reach everybody you need, whenever you want to.

Finds marketing prospect communication needs through context-based technology and data intelligence

easysm is a complete Quote/proposal production solution. Through an intuitive interface, easysm lets you create quotes and proposals without any programming. Furthermore, easysm has an advanced system of workflows for preparing projects through a precise and systematic process with

Easily send and manage approvals with easysm, automate approval processes and streamline your marketing campaigns.

The business value of Marketing Service Management

Productivity Increase

Consolidated and integrated processes to reduce the number of touches. No-Code automation to reduce time and skills in building workflows. Case, Incident or request deflection through omnichannel self-service as well as automated assignments and routing.

Quicker resolution

Dashboards, Reports and integrated BI/analytics allow better tracking of KPIs creating the right insight for superior service delivery and faster performance. Intelligent Knowledge management. Completes this at the customer, employee and at IT staff level.

Faster Time to Market & Innovate

A simple but comprehensive platform. with no-code development and intelligent integration (iPaaS), make application delivery much faster. Additionally, because of low maintenance and easy upgrades, users get access to new capabilities sooner.

Higher Net Promoter Score (NPS)

Through intelligent and consumerized engagement combined with efficient fulfilment, your customers / citizens / patients / passengers / students / partners... will show a higher satisfaction, be less likely to seek alternatives and even promote your services.

More Satisfied Users

By offering them a simple, intuitive and omni-channel system of engagement, but also an insight into the progress of their requests, incidents or cases.

Less Cases, Requests or Incidents

Through efficient multi-channel self-service including Virtual Agents (Al Bots), intelligent knowledge mgmt. and social, community or collaborative approaches.

More Automated Processes

Rapidly building/configuring no code automations to relieve staff from manual, mundane, repetitive and eventually error-prone tasks, or complicated end-to-end enterprise processes.

Lower Total Cost of Ownership

Low administrative requirements, easy and rapid upgrades, low development or configuration costs, flexibility in hosting and attractive licensing models contribute to a significantly lower TCO.

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