External customer service management is the coordination of all aspects of customer contact with outside customers. This includes anything from in-person interactions, to phone calls,
IT Service Management (ITSM) provides a framework that enables organizations to deploy and manage IT services strategically and effectively. The IT Service Management process can
Introduction The line between an incident and a service request is often quite blurry and causes even the hardcore ITIL geeks among us to explosively disagree. As
A change agent is a person from inside or outside an organization who helps an organization, or part of an organization, to transform how it
Organisations today need the right IT Service Management (ITSM) and Help Desk to keep the business running like clockwork. easysm is a cutting-edge, scalable solution that takes your ITSM capabilities to new heights, with flexible options for scalability and integration with enterprise resources.
