Healthcare ITSM Solutions

Advanced ITSM capabilities, support excellence in care and boost patient safety in your organization with Healthcare ITSM Solutions

Empower healthcare with integrated, scalable and automated systems.

Empower your mobile workforce and front-line users with a self-service virtual IT help desk. This on-demand Web based service significantly reduces IT’s operational costs, while providing quality IT support to all employees.

Health care providers need technology that can keep pace with increasingly complex workflows. With our Hospital and Health system solution, we provide a unified, collaborative and digital IT service experience that connects systems and integrates IT and non-IT silos to build a single source of truth for your hospital or health system. We make it easy to automate mundane tasks and workflows so you can focus on the most important – the patient.

Deliver hospital IT services with confidence from the cloud with a best-of-breed solution. With Google’s security, reliability, and scalability, you can focus on improved service without worrying about infrastructure failures and costly downtime.

Empower staff with out-of-the-box dashboards for high-level monitoring and alert management. Along with rich reporting and analytics to provide greater insights into your IT environment. Diagnose IT performance at the point of impact. And gain valuable insights that can improve customer satisfaction and service quality.

The business value of Education Service Management

Productivity Increase

Consolidated and integrated processes to reduce the number of touches. No-Code automation to reduce time and skills in building workflows. Case, Incident or request deflection through omnichannel self-service as well as automated assignments and routing.

Quicker resolution

Dashboards, Reports and integrated BI/analytics allow better tracking of KPIs creating the right insight for superior service delivery and faster performance. Intelligent Knowledge management. Completes this at the customer, employee and at IT staff level.

Faster Time to Market & Innovate

A simple but comprehensive platform. with no-code development and intelligent integration (iPaaS), make application delivery much faster. Additionally, because of low maintenance and easy upgrades, users get access to new capabilities sooner.

Higher Net Promoter Score (NPS)

Through intelligent and consumerized engagement combined with efficient fulfilment, your customers / citizens / patients / passengers / students / partners... will show a higher satisfaction, be less likely to seek alternatives and even promote your services.

More Satisfied Users

By offering them a simple, intuitive and omni-channel system of engagement, but also an insight into the progress of their requests, incidents or cases.

Less Cases, Requests or Incidents

Through efficient multi-channel self-service including Virtual Agents (Al Bots), intelligent knowledge mgmt. and social, community or collaborative approaches.

More Automated Processes

Rapidly building/configuring no code automations to relieve staff from manual, mundane, repetitive and eventually error-prone tasks, or complicated end-to-end enterprise processes.

Lower Total Cost of Ownership

Low administrative requirements, easy and rapid upgrades, low development or configuration costs, flexibility in hosting and attractive licensing models contribute to a significantly lower TCO.

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