Education ITSM Solutions

Automate critical processes to capture an expert view of your campus-level services

Education ITSM provides a complete, integrated ITSM solution that streamlines campus-wide service management on a single platform. It makes it easy for students, faculty, and staff to find the support they need anytime, anywhere.

Empower Education with integrated, scalable and automated systems.

Bring all campus services, from classroom IT support to Library services, accommodation facilities, HR, and alumni services, together, with a unified service catalog that is WCAG 2.1 AA compliant

Orchestration automates routine, repetitive tasks, such as password resets or application access requests. Transcend silos to standardize service delivery and enhance efficiency so your IT staff are freed up to focus on strategic campus initiatives like digitization efforts.

Gain transparency into project status with a single pane of glass view of projects and teams.  Organize, plan, resource and track your projects to maximize the value of your IT staff and infrastructure.

The IT department can provide live support to students, parents, and faculty anytime, anywhere through a modern service delivery strategy. This multichannel approach includes giving users access to IT support via Slack or other common chat platforms in addition to web-based self-help portals. Furthermore, the technology integration can be modernized with intelligent virtual agents and chatbot technology as well as providing mobile-first IT assistance for mobile devices like phones or tablets.

The business value of Education Service Management

Productivity Increase

Consolidated and integrated processes to reduce the number of touches. No-Code automation to reduce time and skills in building workflows. Case, Incident or request deflection through omnichannel self-service as well as automated assignments and routing.

Quicker resolution

Dashboards, Reports and integrated BI/analytics allow better tracking of KPIs creating the right insight for superior service delivery and faster performance. Intelligent Knowledge management. Completes this at the customer, employee and at IT staff level.

Faster Time to Market & Innovate

A simple but comprehensive platform. with no-code development and intelligent integration (iPaaS), make application delivery much faster. Additionally, because of low maintenance and easy upgrades, users get access to new capabilities sooner.

Higher Net Promoter Score (NPS)

Through intelligent and consumerized engagement combined with efficient fulfilment, your customers / citizens / patients / passengers / students / partners... will show a higher satisfaction, be less likely to seek alternatives and even promote your services.

More Satisfied Users

By offering them a simple, intuitive and omni-channel system of engagement, but also an insight into the progress of their requests, incidents or cases.

Less Cases, Requests or Incidents

Through efficient multi-channel self-service including Virtual Agents (Al Bots), intelligent knowledge mgmt. and social, community or collaborative approaches.

More Automated Processes

Rapidly building/configuring no code automations to relieve staff from manual, mundane, repetitive and eventually error-prone tasks, or complicated end-to-end enterprise processes.

Lower Total Cost of Ownership

Low administrative requirements, easy and rapid upgrades, low development or configuration costs, flexibility in hosting and attractive licensing models contribute to a significantly lower TCO.

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