External Customer Service Management (XCSM)

XCSM automates and integrates your customer support with other online marketing activities allowing you to deliver the best experience for every customer and every enquiry.

Registration, On-boarding, Contracts, Products or Services, Entitlements, Contacts,…

Resolve customer issues, requests or inquiries through dynamic case forms, mass case mgmt. and the corresponding tasks & routing workflow automation.

Provide customers with easy, omni-channel access to information on their products or services and engage them

Dispatch the right service staff with the right skills, equipment and instructions to solve customer issues rapidly

Illustration of Customer Service

What is External Customer Service Management?

The phrase external customer service refers to what most people simply see as customer service. The word “external” emphasizes that you are talking about clients or customers who choose to purchase from your business as opposed to employees, who are sometimes referred to as the company’s internal customers

easysm provides streamlined and simplified methods to help manage your external customer service managements. And helps automate dreaded tasks.

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Are you ready to start?

Ready to make the jump and start powering up your companies service management, click the link below to get started!

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